Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Pilot Flying J

      Engaged employer

      Pilot Flying J reviews

      Promises for moving up, nothing but excuses - Guest Service Team Member - Cashier Pilot Flying J Employee Review

      3.0
      Sep 29, 2021
      Guest service team member - cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly environment, good shifts, easy work. I absolutely loved my coworkers and had some really amazing times at this job. I’m really sad that management didn’t appreciate me and took out their frustrations on me.

      Cons

      I worked there for almost a year and was supposed to get a raise at 3 months that never came. I never called in and always took shifts. I was hired for weekends but was soon working 6 days a week, essentially managing the store. Placing orders with vendors, working as the sales specialist, replacing managements shifts, training multiple new team members at once, staying late w no pay, etc. All for 14.15$ and a lot of promises. The top dog for the store told me I was their favourite and promised me a management position. Even the new hires assumed I was management and got mad when they found out I wasn’t. I worked every holiday and every shift I was asked for, with 0 notice. I called in 2 times total and the last time, the response I got was “there’s always something.” I never went back

      avatar
      Pilot Flying J Response
      4y
      Thank you for sharing this with us, as this is a serious concern. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter and work to resolve them.

      Explore other reviews about Pilot Flying J

      5.0
      Feb 9, 2026
      Sandwich artist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place to work management was really nice

      Cons

      I do not have any cons

      2.0
      Jun 12, 2026
      Accounting
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

      Cons

      The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: Pilot Flying J jobs | Pilot Flying J salaries | Pilot Flying J benefits | Pilot Flying J interviews
      Pilot Flying J reviewsPilot Flying J Guest Service Team Member - Cashier reviewsPilot Flying J review