Account Manager in Dallas Sales Office - Account Manager Pilot Flying J Employee Review

1.0
Nov 15, 2018
Recommend
CEO approval
Business outlook

Pros

Got a weekly paycheck Hope you like being around a ton of brown nosers

Cons

Where do I start: -Commission structure stinks. -They’ll tell you you’re going to get a salary 65K for example, but really, you’re making a 35K base and the rest of it is based off you hitting quota. So why couldn’t they just say 35K base with on target earnings of 65K?! -Paid hourly so you’re literally staring at the clock ready to get the heck out of there! -Quota compounds month over month, so if a customer closes shop or decides they don’t want Pilot anymore, you’re held responsible for those gallons they brought in the previous month and SOL trying to replace those gallons in the middle of the month! -Management needs more training; it can’t always be about hitting numbers. Guide and nurture your reps to become better at their job. Get them to actually like you? Maybe? -You don’t get paid vacation until you’re there for ONE YEAR! -Place is more like a call center rather than a sales office -Cheapest billion dollar company I’ve ever worked for; invest in your reps and maybe you won’t be losing them.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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