Safe Environment but Not a Safe Space for Feedback or Ideation - Graphic Designer I Pilot Flying J Employee Review

1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Buildings and facilities are maintained well and are safe. Free coffee and fountain drinks. Most coworkers are nice and mean well, but the organization is similar to a caste system and lower-level team members are excluded from voicing their ideas.

Cons

No consistency in directives, however, it is clear that leadership cares more about optics. Less benefits every year, but it costs more. A lot of corporate talk, but very little action (a.k.a. do as I say, not as I do). Promotions are based around who you know, not merit. Leadership and managers are exclusive, frequently go off-site while the rest of the workforce is demanded to work in-office. Be wary of high turnover rates, backstabbing, and doublespeak. Best hold your tongue or retaliation will occur.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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