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      PetSmart

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      Nothing Changes Here - Systems Analyst PetSmart Employee Review

      1.0
      Jun 10, 2025
      Systems analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Struggling to think about saying anything positive or neutral? Corporate office is cross street from In-n-Out Burger. Next to trauma center when near collapse from “work life balance”?

      Cons

      There is nothing good about this hole. One screw job after another. It’s one thing to ask anyone living in Phoenix Metro area to return to office? But total screw job saying the entire state of Arizona must return. I remember a few years back when PetsFart only recruited out of state cuz you smell their reputation in Tucson. Glad I’m gone. Working for myself @ significantly more $$$ and no PetsFart IT buffoons (they call themselves manager or leaders)

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      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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