Fun at times, but generally taxing - Cashier PetSmart Employee Review

3.0
Feb 24, 2025
Recommend
CEO approval
Business outlook

Pros

-get to see and interact with lots of different kinds of animals -shared interest with coworkers -shared interest with customers -not much to memorize

Cons

-unreasonably low pay with minimal, practically non-existent raises even for employees who've worked there for 4 years -cashiers are often spoken down to by other roles -expected to stand without breaks for several hours at a time or even the whole shift -when business is slow, cashiers are often not given anything to do and are expected to stand idle even when the store is empty -on weekdays, often only one cashier is scheduled to be completely alone at the front of the store, including new hires -when more than one cashier is scheduled, managers prohibit you from talking to one another -must radio someone to ask for permission to use the bathroom -often have to clean up after customers' pets -bathroom is on the opposite side of the store so frequent hand washing is impossible -cashiers are confined to one section of the store, so giving isle numbers and directions to customers is difficult -stores are often understaffed to the point where there are only two employees in the whole location

Explore other reviews about PetSmart

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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