Pros
The pets, the pay used to be decent until we stopped paying company bonuses, we skimp on merit and took away other bonuses.
Cons
To get promoted you must be part of the HR clique, also referred to as the ‘mean girls club’ . If you’re in your 20’s and 30’s, black, hispanic, gay or trans or at least pretend to use pronouns you’ll have a chance. If you don’t fit within their box of approved kind, you’ll never be given a chance no matter what your experience is prior to PetSmart or during. The most inexperienced choice will get the job if they fit the current agenda. If you stay heads down, never question anything, engage in the water cooler gossip and suck up to the right people you’ll do fine. Don’t take a remote job they let all those go with the last 4 layoffs. The care line has become the ultimate way for associates to get their boss or peers fired. If you learn the right trigger words to use, you can literally get anyone fired, no matter what they said or didn’t say or do. The investigations are very one sided and the cases are encouraged to be ‘wrapped up quickly’ without considering the accused. Policy violations or not, if the accuser knows the right verbiage to use, you’re a goner. So sad to see leaders walking around on the gg shells afraid to hold anyone accountable of fear of being tattled on or accused of something they didn’t do.
