Surviving.....not a Career - Anonymous employee PetSmart Employee Review

1.0
Aug 12, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is really the only thing.

Cons

The culture at PetSmart when I first started was great! You were encouraged to make decisions on your own (even if you made a mistake because that is how you learn). Everyone wanted to know everyone and collaborate but now when you pass someone in the halls it's a "hey glad your still here and surviving!", there is a also the attitude of screw it. The culture is extremely silo, it is CYA all the time, and a constant fear of what Michael Massey would have to say. There is some serious culture damage and whatever you had heard before about working at PetSmart throw it out the window! When it comes to career opportunities, it is out of the window. The senior leaders brought their friends and they brought theirs, so it is next to impossible to move internally unless you are from the senior leaders past company. There is extremely high turnover and well someone has to do the work, so now you are expected to do your job and the two other people's jobs who left the company. Your work life balance is out of the question. The culture is rocky right now, especially with new values that rolled out. PetSmart use to live by its success factors but now it is like any other big corporation, the values are just a facade. The only value out there is do whatever it takes to win-and pretend to do the values.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
6d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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