Store Manager - Store Manager PetSmart Employee Review

3.0
Aug 8, 2015
Recommend
CEO approval
Business outlook

Pros

If you enjoy being around Pets to brighten your day great job! Above average benefits equal to most med-large retailers. Even though New Owners have clamped down on Store Mgr salary, it is still above avg for a Specialty retailer.

Cons

Company was bought by Private Equity Company BC Partners in March 2015 and taken private. Many things have changed the usual takeover cost cutting, cutting staff, store hours pinched, revamping every supplier and expense imaginable, Cut, Cut, Cut! New Store Manager salaries average closer to $60K now as saw newly promoted seeing high 50's. New Owners did away the annual Stock Option Grants for Store Mgrs. which was a bummer. This is a heavy services Company have to have thick skin as the Customers are pretty brutal.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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