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      A lot has changed - Operations Manager PetSmart Employee Review

      2.0
      Nov 20, 2014
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Okay work life balance for retail, great customers, loyal associates.

      Cons

      The company is not what it used to be. There was a time when the executive teamed cared about the operations and store teams. Now, they talk about customer experience and taking care of the associates and then strip the labor until you have a skeleton crew, fire experienced district managers only to open the position to less experienced (and lesser paid) individuals. No heat/air in the stores? Broken toilets or animal habitats? Too bad. There's no money for that, but here are some iPads, use them to generate more sales. It was ridiculous.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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