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      PetSmart

      Engaged employer

      PetSmart reviews

      You come for the animals, leave when management is shorting you hours. - Cashier-Recovery-Pet Trainer PetSmart Employee Review

      3.0
      Feb 10, 2021
      Cashier-recovery-pet trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      Working With animals was always fun

      Cons

      Poor management led to a high turnover rate.

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      PetSmart Response
      5y
      Hi, we appreciate you taking the time to leave a thoughtful review and are very sorry to hear this was your experience. We want to connect with you via the CareSmart line at 1-800-738-4693 so that we can try to help. Thank you so much for everything you did for pets and pet parents that came into the store.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      2.0
      Jul 6, 2026
      Pet salon leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Dynamic environment with good opportunities in various departments

      Cons

      Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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