Customers great, but management less than ideal - Anonymous employee PetSmart Employee Review

2.0
Feb 23, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great customers, get to see animals every day, great products to feel confident selling.

Cons

Poor selection in management, management tries to be too close with employees that it hinders efficiency, toleration of sexual harassment between younger employees, lack of management accountability.

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5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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