Not what it used to be. Lots of stress but could vary by your district. - Store Manager PetSmart Employee Review

1.0
May 11, 2019
Recommend
CEO approval
Business outlook

Pros

Pay is pretty good for retail managers.

Cons

Bully District manager that makes job threats and calls salons liars. Pressure to perform is immense. We all have to perform at our jobs thats one thing but contant threats is another. For example store managers (according to our DM) will automatically lose their jobs if you fail an internal audit which is a one day snapshot of your store. Just not a comforting feeling and doesnt provide a culture of trust.

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PetSmart Response
7y
Thank you for your review! We're sorry to hear this has been your experience. We'd like to understand more so that we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you , again, for your time.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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