It all depends on location. - Customer Engagement Leader PetSmart Employee Review

3.0
Oct 24, 2017
Recommend
CEO approval
Business outlook

Pros

If you love animals, it’s a great place to be around them. Most stores are super flexible about working around your College class schedule or another job schedule. Great place if you want a part-time job. Many different departments to choice from to work in as well. Usually in store management team is good.

Cons

If you love animals, it’s also a hard place to work. Things get sick, some die. Not necessarily from abuse or lack of care. They usually come into the store sick from the suppliers, and naturally some things get sick in the store. It’s hard to see something you cared for everyday so become ill and pass. You get attached. You can get some pretty difficult customers. Since the buy out, everything has changed. It isn’t about the animals as much anymore, it’s about the sales metrics. Understandable because it is a business, got to make money. However, there are over 100 animals in that building that fully depend on the associates. They don’t have a choice and can’t take care of themselves, and there isn’t enough care by upper management or corporate put into that.

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5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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