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      PetSmart

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      PetSmart reviews

      Not a Bad Place - Pet Trainer PetSmart Employee Review

      4.0
      Sep 10, 2017
      Pet trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      Open door to management policy, other employees at my store were great, management was not bad, you get to pet dogs off and on all day!

      Cons

      Only part time positions available even for pet trainers, when you're not training usually you're on the register which makes it hard to sell the training classes that you have to sell to get commission. Management is supposed to be the ones selling the beginner/puppy classes, but they don't so much.

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      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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