Don't wast your time. - Assistant Store Leader PetSmart Employee Review

1.0
Aug 7, 2017
Recommend
CEO approval
Business outlook

Pros

Some really good people trapped in a horrible company.

Cons

The hedge fund group that owns the company. I got my first taste at how little they knew how to run a business when the upper management team posted a video for the store stating that they've made a lot of mistakes, were sorry, but that we are expected to still do our jobs and essentially bail them out of their stupidity. They make changes on a weekly and, at times, daily basis. They reverse course without explanation, and have driven out numerous leaders, potential leaders, and tenured personnel to bring in their own corporate pawns who have experience in destroying other companies (Payless Shoes) and no experience on how to take care of or retain their employees.

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5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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