Take a step back and look at the damage you are causing. - Associate Leader PetSmart Employee Review

2.0
Aug 3, 2017
Recommend
CEO approval
Business outlook

Pros

- Get to work with animals - I met great people - Work life balance can be good depending on store leadership - Decent Full time benefits

Cons

- Too much focus on email capture and conversion etc. It's to the point where leaders are under pressure to perform or may be terminated - Not paying attention to turn over rate. If there is a store that has HORRIBLE retention , maybe you should pay attention to that. Often times , that a sign of terrible management and overall how the company is treating associates. - Over the last 8 months there has been a toooonnnn of changes. Pretty much all of them have increased the stress and work load on the leadership team. - Pretty poor pay. Even as a manager

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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