Pets Care Specialist - Pet Care Specialist PetSmart Employee Review

3.0
Jul 31, 2017
Recommend
CEO approval
Business outlook

Pros

If you love animals, this is the place to be. You are surrounded by a multitude of domestic animals. Within this job, you will never have the same day twice. Tasks do seem overwhelming at first but routine does become a positive way to complete daily tasks. Always have a fun time Always on the go and fast-paced

Cons

For the amount of work needed to be performed during shifts the pay is too little. Especially considering you are the sole caretakers for all the animals within the care of the PetsHotel. The work is also physically tasking which also does not reflect in the pay. In regards to the training, it would have been nice to have consistency between how people like tasks to be completed (other stores may vary). (store specific) Lack of diversity Noticed that the company is more concerned with making money to the actual care of the animals (the staff is better at attending to the animal care)

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All