Pet Care Specialist - Pet Care Associate PetSmart Employee Review

4.0
Jun 19, 2017
Recommend
CEO approval
Business outlook

Pros

Love working with different types of animals. In charge of reptiles, rodents, birds, and fish. This is a great opportunity to learn about proper habitat and temperatures for animals. Anyone looking for a career in Agricultural, veterinarian or simply love all animals should go for this career. Its a great way to meet new people. Learn about different adoption ageancies and help others. Petsmart is very community friendly. We do different events throughout the year. Very liberal and fun company. Managers, co workers and most of the pet parents are awesome.

Cons

Unfortunately, Petsmart is more of a retail based company. I mostly do cashier and customer service which some customers are "interesting". Being retail we get retail pay. Dont consider long term unless you're moving up in the company. If you stay in the same postion etc just know the new hires are making more than you. Schedules can be a problem. There are no set schedules.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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