No upward mobility, no investment in animal welfare - Pet Care Team Lead PetSmart Employee Review

2.0
Mar 30, 2017
Recommend
CEO approval
Business outlook

Pros

Working with animals every day

Cons

No upward mobility. Meaningless, horizontal promotions with no pay increase. All management hired from outside, few, if any, promotions of veterans with experience in the store AND with animals. Poor scheduling leads to understaffed, overworked team members. Issues between employees were never dealt with by upper management. The push from district management to sell Puppy Guides extended beyond people that actually worked in the right departments. People in the hotel side had hours cut due to low puppy guide sales despite the fact that they literally never interface with customers beyond handing them their dog.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

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PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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