Changes - Anonymous employee PetSmart Employee Review

4.0
Jan 13, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Pet retail is fairly unique in my opinion. You create bonds with people and their pets that are different than the bonds formed with regulars at other retailers. - They do have the safety of the pets in mind. - Because PetSmart does a few different things (Grooming, training, boarding, and retail) there are a lot of options to try different things. The PetSmarts that I have worked in have always had managers who were more than happy to cross train people. - Overall, I would say PetSmart is a good company to work for at the moment, but we shall see what happens in the next few months/years as the execs try to get the company in top shape to go public, and then sell. - Flexible schedules for part-timers - Minimum starting pay in this area seems to be around $9

Cons

- It's retail. The only person who *might* have set hours is the store manager, depending on how ethical they are. And most likely, you will be working all weekend, every weekend. - Of course the company, region, and district gives stores direction, the actual success and failure of the store and the morale of the store very much depends on the store managers. In my area there is what is referred to by a lot of people as the "good ol' boys club". This is referring to a group of store managers that have been around for a very long time, and generally, they have a set of rules that they follow that benefits themselves and their schedules, while caring very little about everyone else. - The company is changing. That could be good, or bad, but currently, corporate are trying to maximize profits and improvements without recognizing that the changes they are making and the additional tasks they would like to be done at store level requires time and manpower. Of course, they simultaneously cut hours. - They really only want part-timers. It is extremely difficult to secure a full time position.

Explore other reviews about PetSmart

5.0
Mar 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love working here. Great coworkers

Cons

None that I can think of

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PetSmart Response
2mo
We're really happy to hear from you! Thank you for taking the time to share with us.
1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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