Not bad, but not great either. - Cashier/Professional Bather PetSmart Employee Review

2.0
Sep 22, 2016
Recommend
CEO approval
Business outlook

Pros

The pros I have for this job are mainly centered around the animals themselves. I always felt great working around so many different species and loved how educated I became during my employment. I also loved how many charity events PetSmart did, including the food/toy drives for the local shelters.

Cons

The management didn't seem to care at all what was going on in the store. The animals were not well taken care of, and we often adopted out hard-to-care-for pets to people who obviously knew nothing about the animal, or was buying it as a pet for a child whom would not understand how to properly care for it. The grooming salon was also atrocious with employees never following regulations, and at the store I worked for we had two separate times the store was sued over killing a dog while it was being groomed.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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