PetSmart - Customer Engagement Leader PetSmart Employee Review

4.0
Sep 8, 2016
Recommend
CEO approval
Business outlook

Pros

- Great team members - Great health insurance (albeit a bit expensive) - Discount on pet food and supplies - Family oriented, at least in my store - Flexible - Honestly, overall it is a pretty great place to work. Yes, the customers get under everyone's skin, but the employees you work with are pretty great and make up for it. I consider most employees to be my friends as well as my coworkers. We all take care of each other, management, associate, etc. It doesn't matter what position you are in. You get treated like family.

Cons

- Works everyone too hard due to labor cuts - Having to be nice despite people stealing from us (obviously stealing), being incredibly rude (we're talking cussing us out type of rude), and legitimately wondering if they can keep a guinea pig in a hamster cage - Takes FOREVER for change to happen, even if someone on the team is detrimental to the success of the store

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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