Horrible, high expectations, low pay, terrible management. - Anonymous employee PetSmart Employee Review

1.0
Jul 29, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting animals, nice customers, fun tasks at times. There is an employee discount and you can purchase clearance items.

Cons

Horrible management, low pay, too much work expected to be done in 5 hour shifts with no one else in your department, you have to be working on something every second with no allowance for customer service responsibilities or emergency situations. The animals are kept in cramped, solids walled bins for months.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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