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      PetSmart reviews

      Stear clear - Hotel Reservations Agent PetSmart Employee Review

      2.0
      Jul 20, 2016
      Hotel reservations agent
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to bring your pet to work, discount, pop up parks, events, occasional lunches. Great co-workers

      Cons

      Management doesn't have a clue. When changes are made and don't work out employees are blamed. Pet$mart is officially sales and not service driven since changing hands. The computer systems are outdated and dysfunctional. Something is always changing usually with no warning, the rules apparently don't apply to management, and if you are not one of their preferred people you're not moving up, sideways or anywhere.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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