Corporate does not care about the people who work for the company. Unrealistic goals are set by corporate, but very little tools to achieve those goals are being provided.
PetSmart Response
1d
Thank you for sharing your feedback and for the many years you spent with PetSmart. We're glad to hear your coworkers made a positive impact on your experience. We also appreciate you sharing your perspective on resources and expectations, as feedback like yours helps us continue to improve. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Cons
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.