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      PetSmart

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      PetSmart reviews

      PetSmart in Transition - Associate Buyer PetSmart Employee Review

      3.0
      Apr 20, 2016
      Associate buyer
      Recommend
      CEO approval
      Business outlook

      Pros

      When I started PetSmart really had a culture which was focused on the well being of pets and pet parents, particularly the associates at the store locations.

      Cons

      After the buy out and privatization of the company much of the staff changes, the leadership changed. As the company transitioned through the change from public to private, much of the focus turned to mechanic of the business and running the business "by the numbers". As the privatization happened in the early part of 2015 many HQ staff were let go and many others subsequently left over the ensuing months.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      21h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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