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      PetSmart

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      PetSmart reviews

      Awful. - Petcare Specialist PetSmart Employee Review

      1.0
      Jan 14, 2026
      Petcare specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Animals Discount Decent hours Okay pay

      Cons

      I went to a mental health place after a suicide attempt, and was put on FMLA leave. After I was finished with the mental health treatment, I was requested to get a doctor's note to return to work, and note any of my new accommodations. I have less function in my knees and legs now, and so my doctor wrote that I would need to be able to take stretch breaks. After they saw that I newly got these issues with my legs, they are now refusing to let me come back to work, and are no longer responding to any of my messages.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      18h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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