- Coworkers are generally really cool
- Get to work with pets
- Customers can be very cool people
Cons
- Management is very bad
- Heavy focus on sign ups and app activations over customer satisfaction/treating the animals well
- Constantly severely understaffed
PetSmart Response
8mo
We're sorry to hear you experienced the above and would like to help. Please feel free to reach out to us via the CareSmart line at 1-800-738-4693 so our team can learn more and provide support.
Explore other reviews about PetSmart
5.0
Jun 5, 2026
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Very good relationship with colleague
Cons
Not very flexible on work times
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Cons
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.