Mentally Draining - Case Manager Percepta Employee Review

2.0
Oct 25, 2024
Recommend
CEO approval
Business outlook

Pros

Great coworkers Family atmosphere Good benefits expect healthcare. Good pay Work life/balance

Cons

Too many leaders Lack of transparency Leadership cares more about the performance stats than actual customer service. No consistency with rules. High turnover Boms play favorites and don’t respect employees. Advancement is almost impossible

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Percepta Response
1y
Thank you for your honest feedback. We appreciate hearing about the positives, including the supportive team atmosphere, benefits, and work-life balance. It’s great to know these aspects have been a good part of your experience. We understand your concerns about leadership structure, transparency, and the consistency of rules. We recognize that these issues can impact the work environment and overall employee well-being.We hear you on the importance of addressing mental stress and providing more recognition and support to those on the front lines. Reorganization efforts are currently underway, and your feedback helps guide us as we work toward creating a more balanced and effective structure. We truly value your dedication and commitment to the company, and we hope to make the necessary changes to enhance the experience for all team members. Thank you for taking the time to share your perspective.

Explore other reviews about Percepta

5.0
Jan 7, 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
6d
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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