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      Percepta

      Engaged employer

      Percepta reviews

      Mismanaged with high employee turnover. - Technical Support Specialist Percepta Employee Review

      2.0
      Jul 25, 2024
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote opportunities are available after working in the office for 6 months and if your "numbers are good". Lots of pizza parties and raffles! Any department that works with Ford Dealers is an OK job. Those folks at the dealership are just trying to do a job like you are, so generally there was mutual respect.

      Cons

      Mid-level management turnover was frequent. The communication between the Team Leads and upper leadership is lacking. There is a lot of do as I say don't ask questions attitude, or the other response is I don't know. Percepta is a partnership with Ford Motor Company and Ttec. Percepta treats Ford as their supreme overlord. I would avoid any position that deals directly with Ford Customers. You will be a verbal punching bag for all of Ford's mistakes, and there are a lot of them,

      avatar
      Percepta Response
      1y
      Thank you for sharing your experience with Percepta. We’re glad you appreciated the remote opportunities and engaging activities like pizza parties and raffles. However, we recognize the concerns you've raised. Your feedback on these issues is invaluable, and we are committed to improving our employees' experiences.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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