No Longer Recommend - Manager Percepta Employee Review

1.0
Feb 7, 2024
Recommend
CEO approval
Business outlook

Pros

Most of the co-workers you will like and they'll make you feel welcome at least to start out.

Cons

I used to be a fan of Percepta, but now, they just want to do whatever makes them look good on Instagram, or Facebook or any other social media. They've gone out and spent time and resources seeking awards no one has heard of or cares about but again, but it makes them look good and they told us that we need to grow the company, we're going to do it on your backs, but oh yea... your bonuses aren't going to be what they used to be, can't wait to see if merit is going to even come close to cost of living increase. So much going on and with all the new hiring, no wonder we won't see our usual bonus or merit increases to match cost of living - they have to pay the new people so much now. There is no real development from leaders so if you're a Supervisor or a Manager, you need to do a lot of self-study so you can take it somewhere else because they won't recognize it.

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Percepta Response
2y
Thank you for sharing your insights with us. We take feedback seriously and are disappointed to hear about your negative experience during your time at Percepta. Creating a positive work environment is a priority for us, and we regret any instances where you felt unsupported or undervalued. At Percepta, we strive to foster a culture of respect, empathy, and inclusivity. We understand the importance of employee well-being and are committed to ensuring our policies and practices reflect this commitment. Thank you for your time at Percepta, and we wish you the best in your future endeavors.

Explore other reviews about Percepta

5.0
Jan 7, 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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