It’s a job - Technical Service Representative Percepta Employee Review

3.0
Dec 13, 2023
Recommend
CEO approval
Business outlook

Pros

Get to work from home, not much micro managing as long as you do your job and are productive

Cons

Not much recognition, low pay, phone calls

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Percepta Response
2y
Thank you for sharing your feedback! We're glad to hear that you appreciate the flexibility of working from home and the autonomy to manage your workload. At Percepta, we prioritize creating an environment where employees can thrive while maintaining a healthy work-life balance. We understand the importance of recognition and competitive compensation, and we're continuously working to improve in these areas. Your input is invaluable, and we're committed to ensuring that our employees feel valued and rewarded for their contributions. If you have any further suggestions or feedback, please feel free to share. We appreciate your dedication to Percepta!

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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