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      Percepta

      Engaged employer

      Percepta reviews

      It's a job if you're in need but prepare to be worked to the bone with little flexibility - Rewards Guide Percepta Employee Review

      2.0
      Jan 8, 2023
      Rewards guide
      Recommend
      CEO approval
      Business outlook

      Pros

      Our trainer was great, engaging and fun but the training itself felt overwhelming. Then we had to jump straight into performing. You learn on the job with the right team lead. It really is an OK position to do if you love CX or need a source of income. Benefits are decent although I don't how it's legal to enroll someone into a nicotine surcharge by default unless they subject themselves to a test. The pay is not great especially in this economy.

      Cons

      I hated the open performance platform where you see how everyone is meeting their targets and they see yours. Some folks in leadership bragged about the competition it creates but I find that toxic especially to new staff, and folks with little experience in CX. I was also one of the few bilingual guides so there was even less flexible in the schedule I could have compared to other staff, and this had me having to work on Saturdays fro 11 to 8pm every week, horrible schedule. Daily hours were also 11-8 with little rooms to get earlier shifts. This is literally in the middle of the morning and night, worst schedule ever. The pressure leads put on you to be almost perfect on the phone or you get a 1 on 1 to talk about every mistake was also weird and softwares were always slow and there were too many of them to manage while on one call. Finally the 30 mins lunch break after a gruesome day and 10 mins breaks (giving you enough room to use the rr or stretch) are just not healthy.

      avatar
      Percepta Response
      3y
      Thank you for your positive comments about our training team and for taking the time to post a review. We do know that for some people the content and processes they are trained on can appear daunting and we openly encourage any new starters (whether in training or production) to ask for additional support – We love it when our colleagues ask for help. In our centers we do have a variety of shift patterns and although it is not always possible for our team members to be allocated their preferred shifts straight away, for some of our team the variety of shift patterns can provide an excellent balance with other aspects of their lives. Targets for productivity and a performance driven environment is not for everyone, but our experienced leaders are there to help and support to ensure that we are available for our customers and providing the best possible service, something that this team does so well!! Thanks again for your feedback and good luck in your next role.

      Explore other reviews about Percepta

      5.0
      Jan 16, 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      4mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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