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      Percepta

      Engaged employer

      Percepta reviews

      Quarantine during the training period - Customer Experience Specialist Percepta Employee Review

      3.0
      Dec 6, 2022
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I was hired as a new employee and began training. Percepta gives a good impression with decent pay, good benefits, and room to grow. The trainers were very knowledgeable, and were always there to provide support.

      Cons

      Context: They have a strict attendance policy for employees while they are in the training program. Additionally, they also have a strict COVID 19 policy for all in-person employees. At this point in the program, I was a certified as an Inquiry Agent(halfway point of the training) and I only missed one day. When I caught COVID 19, I informed HR of my COVID diagnosis. Instead of putting me on temporary unpaid sick leave and/or having me work as an Inquiry Agent until the next training class, HR chose to terminate me with rehire eligibility. Learn from my experience and quarantine during the training period.

      avatar
      Percepta Response
      3y
      Thank you for leaving a thorough review. We truly appreciate the feedback. Thank you for your time at Percepta and for making our customers happy. We wish you the best of luck in your future endeavors.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      7h
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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