Worst company ever - Case Manager Percepta Employee Review

1.0
Jan 18, 2022
Recommend
CEO approval
Business outlook

Pros

The pay and the benefits were livable.

Cons

This is probably the worst company I’ve ever worked for in the work from home environment. The hiring process gave scam vibes as I was hired for a completely different job than what I was told about when I was hired. The entire training I went without having access to the systems that was supposed to be used. After the training during the 2 week A-Bay period, the environment became extremely stressful as the supervisors did not try to help when taking calls. Whenever the training class gave feedback about something, the supervisors became less helpful. One of the higher ups (HE) is very unprofessional and rude. You have no privacy whatsoever, the higher up reads every message that you send even when it is supposed to be a “personal” conversation. After reaching out to HR about the concerns I had, they were not helpful at all. I even learned from the trainer that the higher up (he) has been extremely disrespectful to her on many occasions & she was told to ignore him and to be glad she doesn’t work for him anymore. I wouldn’t recommend anyone to apply or work for this company because they do not care about their employees, they only want people to talk to their customers so they don’t have to. The brand itself was trash, the cars were trash (many customers complained how they had new vehicles recently purchased and the vehicles had been in the shop for months at a time), the retailers give the customers the run around and send them to customer service while customer service sends them right back to the retailer.

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Percepta Response
4y
Thanks for sharing this tough feedback. We're taking a look into what you said to better understand the situation. Our goal is to ensure our next employees, or even you, if you choose to come back at some point, have an exceptional experience with us. We'd really like to discuss these details further, please reach us at percepta.hr@percepta.com.

Explore other reviews about Percepta

5.0
Jan 16, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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