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      Percepta

      Engaged employer

      Percepta reviews

      Fantastic place to work - Customer Experience Specialist Percepta Employee Review

      5.0
      Sep 6, 2021
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Working for percepta is like having an extended family. Teamwork is the key. Everyone is always willing to chip in and help out. No judgement, we all have off days, we talk about it, let it out and crack right on. So much potential for growth. Multiple opportunities to climb the ladder and better yourself. Percepta are fantastic employers, taking into account situations - single parents etc and they liaise with us directly to see how best they can accommodate.

      Cons

      The work is challenging, you need to be mentally strong enough to handle the job. - After all, working with complaints, you need to be able to take being shouted out and react in a calm and professional manner.

      avatar
      Percepta Response
      4y
      Thanks for the review! You know what they say - "teamwork makes the dream work." That's why it's one of our core values at Percepta. We know that dealing with customer complaints can be challenging at times. We appreciate all your hard work and effort to help us deliver a frictionless customer experience. Cheers!

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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