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      Percepta

      Engaged employer

      Percepta reviews

      Decent Company - Customer Service Manager (CSM) Percepta Employee Review

      4.0
      Sep 22, 2020
      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Many different departments to move to! Potential for advancement

      Cons

      Upper management does not understand the complexity of the positions and sometimes place unrealistic expectations. If you're doing your job correctly, its almost impossible to meet standard.

      avatar
      Percepta Response
      5y
      We love your dedication to Percepta and our customers/clients - it's people like you that we look to hire everyday! It seems you might have some things you'd like to discuss as far as the complexity of the roles/positions - we're here to listen and make sure we improve. Drop us a line at perceta.hr@percepta.com so we can start working on it with you!

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      15h
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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