Pros
Percepta Shared Values:
Culture of Service- This means we we work in an environment where we serve our customers, clients and fellow teammates with excellence.
Respect- At Percepta, I have witnessed people show mutual respect for others even when there were disagreements. Every voice is heard and shows up on an anonymous survey every quarter and then a team works through the issues bringing solutions to the problems that arise and celebrating the ways in which we succeed.
Team Work- Our culture is one of collaboration. From the partnership of Supervisors and Agents to Leadership and Support the value of a culture of service means we work together to achieve our mutual goals and exceed our customers expectations.
Proactive-- We value thinking ahead and responding as opposed to reacting. Being proactive means we don't just do what a customer asks us to do we anticipate their concerns, needs and expectations and suggest solutions for tomorrows problems today.
Beyond a principled place to work, Percepta's people are quality professionals who love their work and genuinely care for each other.
Cons
Percepta Asheville is a 24/7 contact center. Some positions have shift that are not during the day and may not work well for some people.
