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      Percepta

      Engaged employer

      Percepta reviews

      not a bad place to work if you have a thick skin and flexible - Customer Service Representative Percepta Employee Review

      5.0
      Apr 24, 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      shift bids, customer inquiries were fun to look into, training was thorough, some of the team leads were great to work with, casual dress code

      Cons

      ever changing rules and work environment, low payment increase based only on time there, not on responsibilities or additional training, HR department was a joke, the recruiters were okay.

      avatar
      Percepta Response
      7y
      Sorry for the delayed response, but thank you for taking the time to give us your feedback. It’s our intention to offer a great place to work for all of our employees. We’re sorry to hear about your frustrations with the changing rules and environment. Feedback is essential so we can make improvements for future employees. We also want to thank you for being flexible in your role – we know the customer service business usually doesn’t have a set script. We believe employee experience drives customer experience. We’ve recently created a global engagement team to support recognition efforts and we're always looking for new, fun ways to keep employees engaged and reward them for their great work.

      Explore other reviews about Percepta

      5.0
      Jan 16, 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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