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      Percepta

      Engaged employer

      Percepta reviews

      Customer Service Representative - Anonymous employee Percepta Employee Review

      1.0
      Sep 21, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Asheville site mgmt, hr friendly and as helpful as possible. The problem isn't with the actual site but Percepta as a company.

      Cons

      No organization of business or concepts of job functions. Payroll not good at all. Shifts offered during the first week of training change drastically after that. Honestly they tell you what they need to get you in and after that it changes daily. Asheville site is new and there is a HUGE disconnect between the company and client expectations. In order to keep clients they will require employees to cross-train for a "at risk" client in order to keep the client contract. The offer is provided for bonuses and so forth. However it doesn't compensate the stress from having to learn a client's systems and expectations in a 1hr training session. Again this is no fault of the actual call center site but a HUGE fault on Percepta as a company.

      avatar
      Percepta Response
      7y
      Good Morning, I appreciate your comments. Over the last month we have worked very hard to offer training at the same shift time that our employees will be expected to work, in order to minimize schedule disruptions; our last three classes have trained afternoons and evenings and moved immediately upon graduation into the same schedule. I appreciate your continued employment with us!

      Explore other reviews about Percepta

      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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