Good Job, Better People - Customer Service Manager Percepta Employee Review

4.0
Apr 24, 2018
Recommend
CEO approval
Business outlook

Pros

Good pay, Clean environment, you have your own space, empowerment to do your job. Good hours. My position allowed for a somewhat flexible schedule. Team Leads were great. It's a good place to work. Promotions are possible, they do one or two fun things through out the year. the benefits are "meh" but are available, there are lots of different departments so you can find a good fit. some are not tethered to the phone.

Cons

so so training, you learn the actual job on the production. the constant office drama, the rather large privileged "cool group" that spent their 8 hours socializing, resulting in extra work for the team to get them caught up. NOTE: there is favoritism, Drama, slackers and special clicks in every company, every work place. Percepta is no better or worse than any other.

Explore other reviews about Percepta

5.0
Jan 7, 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
4d
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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