Pella - Customer Service Pella Employee Review

4.0
Aug 29, 2022
Recommend
CEO approval
Business outlook

Pros

Caring Like family Training is given Co-Workers Leaders None

Cons

Vacation Time Pay Training could be much better

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Pella Response
3y
Hello, thanks for your review. We care about helping new customer service reps find success in their roles with our four-week comprehensive onboarding program and peer mentoring program. We appreciate your feedback about your onboarding process. If you have more specific feedback, please reach out to employerbrand@pella.com. Thank you for being part of the Pella team! - BB

Explore other reviews about Pella

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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