As a call center representative the job changed from a Customer Service and support center to a Call Center with the.... - Anonymous employee Pella Employee Review

3.0
Apr 17, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very product focused and safety focused. Strong engineering focused company. Good bonus in good times and strong emphasis on keeping an ethical work environment.

Cons

Not a lot of job movement, at least in my area. Difficult to promote self as few higher levels become available to move to. If you are creative and or group oriented not a good fit. Training could be better designed and moved to different agents.

Explore other reviews about Pella

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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