Management Position - Customer Experience Manager Pearson Employee Review

3.0
May 31, 2016
Recommend
CEO approval
Business outlook

Pros

- A sincere desire to help learners of all ages - Opportunity for growth, although many times this is not recognized for 1-2 years - Transitioning (slowly) into a more agile, technology based company - Improving work-life flexibility - Fair benefits package

Cons

- Company is in midst of massive downsizing - Although profitable, most of this comes from annual product cost increases and personnel cuts - Near monopoly in several customer segments, with little regard for improving customer experience - Too many offerings, with no core branding in the marketplace - Multitude of directors who float in and out of company every 3-4 years - Constant reorganization for no reason other than political favoritism - CEO is in way over his head, and has been since he started.

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5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Smart people, supportive environment and good benefits

Cons

Tight deadlines and it gets busy at times

2.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

When a project goes according to plan you can work with some great people and make decent money.

Cons

Bad behavior is tolerated when you have a weak team member. They are allowed to remain on payroll, even if they do not effectively contribute. The burden is often placed on the team members willing to pick up the slack. Promotions are not given to the most qualified. They are randomly assigned. There are some horrible scoring directors as a result.

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