Not worth it. - Senior Customer Services Representative Pearson Employee Review

2.0
May 16, 2016
Recommend
CEO approval
Business outlook

Pros

Great job security for six years and good benefits.

Cons

Company is not doing well in North America, little job growth, poor inter-departmental communication. Pay was inadequate compared to industry standard and increase workload/responsibilities was not compensated over time in pay raises. I was laid off in favor of overseas workers that still didn't understand the job.

Explore other reviews about Pearson

5.0
Jan 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great seasonal opportunity. Can be repetitive and sometimes there are technical issues. Overall an easy quick job that is worth it if you stick through

Cons

None come to mind at all

2.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

When a project goes according to plan you can work with some great people and make decent money.

Cons

Bad behavior is tolerated when you have a weak team member. They are allowed to remain on payroll, even if they do not effectively contribute. The burden is often placed on the team members willing to pick up the slack. Promotions are not given to the most qualified. They are randomly assigned. There are some horrible scoring directors as a result.

See reviews by: Helpful|Rating|Date|All