Lost direction - Technical Support Specialist Pearson Employee Review

2.0
Apr 27, 2016
Recommend
CEO approval
Business outlook

Pros

Great people to work with. In 15 years employment I saw a lot of changes, however the one common denominator was the quality of my coworkers and our commitment to our customers. As my job has been outsourced, I doubt anyone will be able to say the same again.

Cons

Company has lost its direction. Too many reorgs and reduction in force. A new CEO would help. Outsourcing is a short term solution, I fear for the long term health of this company. The old adage of "you get what you pay for" will play out in the next year or so. Too bad that once you realize this it may be too late to turn this company around.

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5.0
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CEO approval
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Pros

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Cons

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2.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

From home and relaxed working environment

Cons

They never know when the project will end or start so you can’t line up other work. Projected end 16th and we end 10 days early? Thats a lot of wages now I don’t have.

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