Please run while you can - Sales Paychex Employee Review

1.0
Feb 21, 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits, mostly work from home

Cons

Unrealistic expectations. They expect the world from you but give you nothing to achieve that. Training process teaches random things you don’t need to know and when it comes time to actually do your job, it’s nothing you’ve learned. Management only cares about you if you are exceeding your quota. it’s like a high school locker room where the managers are talking trash about the reps they dislike to other reps on the team, sooo unprofessional. They changed the commission structure in June 2024 which was essentially a massive pay cut for 99% of the sales reps. There is a reason this company has astronomical turnover. Their pricing is so much higher than other companies which makes it hard to sell, and the constant issues for clients you do bring on due to lack of organization and communication to other departments leads to nonstop complaints. This company is like the blind leading the blind. Everyone I know who works here hates their life and are actively looking for other jobs. This served me nothing other than a mediocre paycheck and a stamp on my resume. Oh! Also there is mandatory overtime with no extra pay, so if you like eating dinner with your family at night & on the weekend, I suggest you apply to a different company.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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