Good company - Competitive Market - Enterprise HCM Consultant Paychex Employee Review

4.0
Dec 1, 2023
Recommend
CEO approval
Business outlook

Pros

$82,000 total base: $75,000 + $7,000ish stipend for car and phone. (Exact amount depends on where you live). The people you will work with are great. Zone leadership is great, sincerely terrific. Great document library for info. Marketing team is terrific, great content. Team atmosphere, supportive, pleasant, understanding. Unlimited PTO Flexible schedule (as long as you do you job and attend meetings) Serious commission (if you can hit your quota) best in industry by far. Benefits are good, not great

Cons

Your career at paychex can be made or broke because of your direct leadership. Great reps have left because they’re treated like nobodies on certain teams. Turnover is high because of this Very competitive industry Grind it out mentality (causes burnout) Training is just bad, at least for me. Even management tells me to just get through it and make calls… Total phone sales role, not treated like a sales professional. This is a big reason why, in certain markets we’re not competitive. Nobody to help you in certain ways. Direct management kind of sucks. This is depending on your team, but from what I’ve heard most are pretty bad. BUT that’s because the good ones get promoted quickly. My team is overly micromanaged. Not cool. Each territory is different, so if you get a manager that’s not familiar with the temperament of your territories target audience it can be pretty bad. For example: Leaders from CA, NY, TX should not be leaders for MI/WI, Midwest teams. Cannot stress the above enough. Dial dial dial… at the Enterprise Level this might work in major US cities with fast paced economies… but it does NOT work in more conservative territories. Need to be face to face and prove you’re trustworthy. Also, dialing never equals big time sales. Close $200k+ accounts takes relationship building and if you don’t have patience for that you will never penetrate a market and topple a territory from top down. Close some major players and all the smaller companies will follow… much easier on everyone that way. Takes strategy, strategic positioning and alignment, understanding competitors and building strategic relationships, understanding your audience and thought process and you can’t do that if you’re being forced to dial for quick hits all day long.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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