Very demanding and low pay - Computer Operator Paychex Employee Review

2.0
Aug 31, 2018
Recommend
CEO approval
Business outlook

Pros

Most, not all, of my coworkers were fine to work with. Good supervisor.

Cons

Pay is HORRIBLE. I worked printing payroll and stuffing envelopes. Worked here nearly 10 years ago for $11. Even the supervisor said the pay is really bad. Last year and this year I have had recruiters contact me about the exact same job. Pay rate is now $14. So a $3 increase in nearly 10 years. Pretty bad. Very fast paced, demanding workload, expected to do multiple tasks in a short deadline, all for just a couple bucks over minimum wage. Same as fast food? No because they want some technical experience. Also, internet usage is heavily monitored. I was told that between busy and slow parts of the day, we can use the internet. Upper management would complain if any of us spent more than 2 hours a week on it. Ok I hear you saying we are here to work, not play on the web. Did I mention our work was caught up? They still complained. Instead of taking a break, the expectation was to research Paychex, the founder, know the company, its future plans, and history. I don't care. I was here to get a paycheck, nothing more. As a final note, the manager told me he burned through many people because the pay was so bad and job was demanding. When I gave my notice, he wasn't surprised. After I quit, I saw the same role open 3 times in 6 months, and in the last 2 years, I saw it open a few more times.

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5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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