Diminishing ability to provide excellent, personalized customer service. - Payroll Specialist Paychex Employee Review

2.0
Jul 21, 2016
Recommend
CEO approval
Business outlook

Pros

Constant training and building of knowledge base. Team atmosphere - we all help each other out with the growing amount of work that is nearly impossible to complete in a timely manner.

Cons

Current restructuring of company - overworked, understaffed and underpaid compared to industry average. The "specialized one on one service" we once provided our clients is diminishing and clients are becoming frustrated with lack of quick response time we once prided ourselves on.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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